Operations Coordinator

BN Group is a growing, family-owned company in Richardson, TX that runs three businesses, including a mobile car detailing service and a luxury chauffeur service. We're looking for an organized, people-friendly Operations Coordinator to be the main point of contact for all three. You'll handle emails and calls, help us hire drivers and detailers, manage our online marketing, and occasionally meet new clients in person.

Duties

Check and respond to emails for all three businesses
Call customers to confirm bookings, follow up on quotes, and answer questions
Recruit, screen, and schedule chauffeur drivers (license and driving record checks)
Recruit and schedule mobile detailing technicians
Manage digital marketing: post on Instagram, Facebook, and TikTok, update our Google Business profiles, and respond to online reviews and messages
Help run online ads and track which ones bring in customers
Occasionally visit potential clients in person (about 2–3 times a month), such as hotels, event planners, dealerships, offices, and wedding venues
Communicate with the City of Richardson and other local offices about permits, licenses, and city contracts, with occasional in-person visits
Keep the booking calendar and customer list up to date
Report weekly to the owner on bookings, hires, marketing results, and new leads

Requirements

Strong spoken and written English
Confident on the phone and in face-to-face meetings
Valid driver's license and reliable vehicle for occasional offsite visits
Experience with social media or digital marketing
Organized and reliable, able to work independently
Experience in customer service, sales, recruiting, or admin is a plus
Comfortable with email, Google Calendar, and spreadsheets

Benefits

Bonus for every new client or contract you bring in
Mileage reimbursement for offsite visits
Flexible schedule
Room to grow as the businesses grow